Leadership Profiles on DemandTM
Leadership Profiles on Demand
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Leadership Profiles on Demand™ FAQ

How much do Profiles cost?
How do I know what will be in a Person Profile?
How do I know what will be in an Organization Profile?
Can I return or exchange my Profile?
Can I share my Profile with my client or colleagues?
Why should I register?
How do I retrieve a lost Profile?
How do I retrieve a lost Password?
How do I download my Order History?
What is a "Billing Reference" number?
Can I see a sample Profile?
When will I get my Profile?
How are the Profiles delivered?
What if Iím having trouble downloading or opening my Profile?
Who is Leadership Directories?
How do you do your research?
How often do you update your Profiles?
What if I donít see a Profile for the person or organization I am looking for?
How do I contact tech support?
How do I contact customer service?
What information is included in a Person Profile?
What information is included in an Organization Profile?
What is your E-mail Privacy Policy?


How much do Profiles cost?
Profile prices are as follows:

Person Profiles: $12.95
Organization Profiles: Pricing varies based on the total number of employees included in the Profile.

How do I know what will be in a Person Profile?
You can view a description of the information that will be included in the Profile by clicking the "Preview" button in the search results grid.

The "Preview" page for Person Profiles will display a list of the information that will be provided in the profile if purchased. Person Profiles may contain any of the following information:

Biographical Information may include date of birth, education, and career and can also include political affiliation, religion, home city, and profession for political officials.

Contact Information may include address, city, state, zip, telephone, fax, and e-mail.

Job Information may include administrative support, date service began, date term expires, next election, area represented, appointed by, area of responsibility, and more. If a person has an administrative assistant or executive secretary, that person will be included in the Profile with name, title, and all available contact information.

Networking Information lets you know how many secondary positions (in addition to the primary job the person holds) are included in the Profile. Examples of secondary positions include committee and subcommittee memberships, corporate or association board memberships, or nonprofit organization trustee memberships.

Please note that not all Profiles contain all information. The "Preview" screen will let you know exactly which pieces of information are available for the person you are researching. If the field is listed, that means the information is included in the Profile. If it is not listed, we do not currently have that information for that person.

To see a sample Person Profile, please click here
.

How do I know what will be in an Organization Profile?
You can view a description of the information that will be included in the Profile by clicking the "Preview" button in the search results grid.

The "Preview" page for Organization Profiles will display the total number of employees, departments, offices, or subsidiaries that will be provided in the profile if purchased. All employees contained within the Profile are listed with name, title, and contact information, such as address, phone, fax, and e-mail, where available. Some will also include biographical information. Departments, offices, and subsidiaries are listed with contact information and management.

Please note that our data consists of larger offices and higher-ranking employees for Organization Profiles. We do not always provide a complete organization list. To see the approximate size of the Profile before purchasing, see the "Preview" screen for the Profile.

To see a sample Organization Profile, please click here
.

Can I return or exchange my Profile?
Returns are not allowed except in rare cases where a Person Profile does not contain an address or telephone number or an organization has no employees. The "Preview" page provides a description of what is available in the Profile.

Can I share my Profile with my client or colleagues?
The Leadership Profiles on Demand™ Terms of Use Agreement allows you to purchase Profiles on behalf of coworkers or clients and share the Profile with a small group of (no more than 10) colleagues as professional needs require. At all times, the person who purchased the Profile is responsible for making sure that the Profile is used only within the guidelines stipulated in the Leadership Profiles on Demand™ Terms of Use Agreement.

Why should I register?
Registered users can take advantage of several benefits of the Your Account section of the Leadership Profiles on Demand™ web site:

Fast Transactions. Once your contact and billing information is stored on our secure server, ordering Profiles is simple and fast: Add them to your cart, verify your credit card information, and complete your transaction.

Order History. Your entire order history will be stored on our secure server, so you can see which Profiles youíve ordered and download copies of them, if needed.

Billing Reference Reports. When placing your order, you can assign each Profile a Billing Reference Number. This is especially helpful to our customers who may be doing research on behalf of a client or project and who will need a report of dollars spent on behalf of that client or project for billing or budget purposes. We help you manage that process by storing your order history with the Billing Reference Numbers youíve entered, and allowing you to download reports based on these numbers. The procedure is simple: Select the Billing Reference Number and enter the beginning and end dates of the period of time you want to analyze and the report is generated instantly.

Access to Profiles. Only registered users can login to access copies of Profiles they have ordered. If youíve lost the Profile you downloaded or deleted the e-mail with the link that we sent you, you can always download another copy at the "Your Account" section.

Promotions. Registration is required to use special promotions, and people who register will periodically receive promotions and discounts from Leadership Profiles on Demand™.

How do I retrieve a lost Profile?
Registered users can retrieve lost profiles by logging in to the Leadership Profiles on Demand™ site (www.leadershipprofiles.com) and clicking on "Your Account." From the "Your Account" main screen, select "Order History." The default view of "Order History" is "View by Order," which will shows all of the orders you have placed with Leadership Profiles on Demand™. Click on the name of the Profile you need in order to download it again. You can also change the view to "View by Profile" and click on the "Download" button next to the Profile you need to download.

How do I retrieve a lost Password?
If you canít remember your password, you can access the password retrieval screen from the login page or the shopping cart or by clicking here. You will be asked to enter your login e-mail as well as the answer you provided to the password security question you selected while registering. If the answer matches, your password will be e-mailed to you within minutes. If you canít remember the answer to your password security question, please contact our technical support staff by calling (212) 627-4140 Monday-Friday between the hours of 8:00 a.m. and 5:30 p.m. (EST) or sending an e-mail to techhelp@leadershipprofiles.com.

How do I download my Order History?
Log in the Leadership Profiles on Demand™ web site, and click on Your Account. Select "Order History" and on the main Order History page use the drop-down menu to change the view preference to "View by Billing Reference." From there you can choose to see all Profiles ordered, or you can limit the view by using the available drop-downs to select one of the Billing Reference numbers youíve entered and set a time frame. Click "Download" to download an Excel version of this report.

What is a "Billing Reference" number?
The "Billing Reference" field is an optional field for those customers who may want to enter a client number, matter number, or project code. This allows you to assign Profile purchases to different clients or projects. Registered users can then log in and, through Your Account, access the order history and download a report of which profiles were ordered for a particular client or project within a certain time frame. To access this function, log in the Leadership Profiles on Demand™ web site, and click on Your Account. Select "Order History" and on the main Order History page use the drop-down menu to change the view preference to "View by Billing Reference." From there you can choose to see all Profiles ordered, or you can limit the view by using the available drop-downs to select one of the Billing Reference numbers youíve entered and set a time frame. Click "Download" to download an Excel version of this report.

Can I see a sample Profile?
Yes. Please click here to see a sample Person Profile and click here to see a sample Organization Profile.

When will I get my Profile?
In order to supply our customers with the most recently updated data, profiles are made-to-order. Each Profile is generated immediately after your order is processed and will usually be delivered within a few minutes. During peak hours, this process may take longer. If you are concerned that there is a problem, please contact our technical support staff by calling (212) 627-4140 Monday- Friday between the hours of 8:00 a.m. and 5:30 p.m. (EST) or sending an e-mail to techhelp@leadershipprofiles.com.

How are the Profiles delivered?
After you place your order, you will receive an e-mail confirming your order. This e-mail contains a copy of your receipt. Shortly thereafter you will receive another e-mail, delivering the link to download your profile. Each Profile is made-to-order following the order submission to ensure that our customers receive the most recent data available. The delivery e-mail contains a link for you to click on to download the Profile. Clicking on the link will open the Profile in a new internet browser window, provided that you have the Adobeģ Acrobatģ Reader plug-in installed (click here to download the Adobeģ Acrobatģ Reader plug-in). The full web address of the Profile is also included in your delivery e-mail, which can be entered into your internet browser to open the Profile if the link in the e-mail does not work. Once the Profile is open in your browser, it can be printed or saved on your computer or network for future reference.

What if Iím having trouble downloading or opening my Profile?
If you are experiencing a problem at any time, please contact our technical support staff by calling (212) 627-4140 Monday- Friday between the hours of 8:00 a.m. and 5:30 p.m. (EST) or sending an e-mail to techhelp@leadershipprofiles.com. Most newer computers will have the reader version of Adobe® Acrobat® installed. If yours does not, however, please click here to download Adobe® Acrobat® Reader.

Who is Leadership Directories?
Leadership Directories is a leading provider of premium contact solutions, covering the public and private sectors. Founded in 1970, Leadership Directories maintains a rich database of biographical and contact information on nearly a half-million leaders and executives from over 30,000 organizations across the United States.

Our integrated solutions enable customers to cost effectively navigate the complexities of federal, state, and local governments; major corporations; nonprofits; and more. Customers include government affairs professionals, sales and marketing executives, public relations firms, trade associations, attorneys, and executive search consultants, among others. LDI content is available online, as pre-selected data feeds and lists, or in print. Custom solutions are also available.

For more information, visit our web site: www.leadershipdirectories.com

How do you do your research?
Leadership Directories carefully researches, selects, places in hierarchical format, and provides contact data for each of the almost half-million people and 30,000 organizations in its database. All of this work is performed by and/or overseen by our own editorial staff.

We regularly contact the organizations listed to verify and update their listings. This process is led by our team of experienced editors. Suggestions and questions concerning additions, deletions, and changes to a listing may be raised at any time either by our editors or by the appropriate representatives of the organization.

On a daily basis, our editors engage in continuous research. Using a wide variety of tools and resources, they uncover leads for new or changed data, which are immediately verified at the source before they are added to our database.

There are no exceptions to these procedures.

How often do you update your Profiles?
Our database is updated daily. Any changes made by our editorial staff on the previous day will be reflected in the Profiles.

What if I donít see a Profile for the person or organization I am looking for?
If you donít see the person or organization you are looking for, please click here and send us feedback to let us know.

How do I contact tech support?
You can contact our technical support staff by calling (212) 627-4140 Monday-Friday between the hours of 8:00 a.m. and 5:30 p.m. (EST) or sending an e-mail to techhelp@leadershipprofiles.com.

How do I contact customer service?
You can contact our customer service staff by calling (212) 627-4140 Monday-Friday between the hours of 8:00 a.m. and 5:30 p.m. (EST) or sending an e-mail to customerservice@leadershipprofiles.com.

What information is included in a Person Profile?
The following data elements are offered on Person Profiles:

Biographical Information. This section includes photo, political affiliation, date of birth, education, religion, and career background, where available.

Contact Information. This is the personís primary job, where he or she is most likely to pick up the phone and receive mail. The title and organization, plus address, phone and fax number, and e-mail are provided, where available.

Administrative Staff. This is the administrative assistant or executive secretary who provides administrative support. This personís address, phone and fax number, and e-mail are provided, where available.

Positions. These are the many secondary jobs the person holds. Some are within the same organization in which the primary job is held, while most are outside of this organization, and include committee and subcommittee memberships, or corporate, association and other nonprofit board memberships.

Please note that not all Profiles contain all information. Use the "Preview" option to determine what is included in the Profile you want.

To see a sample Person Profile, please click here.

What information is included in an Organization Profile?
Organization Profiles provide a comprehensive view of an organization through the hierarchical display of offices, departments, or subsidiaries, and the inclusion of employees with full contact information.

The Profiles begin with the organizationís headquarters, and provide address and contact information, such as phone, fax, e-mail, and web site for the headquarters, plus relevant details about the organization, including a description, number of employees, number of members, population, budget or annual revenue or assets, party affiliation ratio, stock exchange, ticker symbol, annual meeting dates, and more. The selection of this data will vary based on the type of organization in the Profile.

Organization Profiles continue with a list of high-ranking executives and managers with name, title and contact information, such as address, phone and fax number, and e-mail, and biographical information, such a date of birth, education, career, and affiliations, where available.

Each Organizationís offices, departments, or subsidiaries are then listed hierarchically, with contact information such as address, phone, fax, e-mail and website. Each office, department, and subsidiary also includes at least one member of management with contact information such as address, phone, fax, and e-mail, and biographical information such as date of birth, education, career, and affiliations, where available.

Boards of Directors or Trustees are also provided. Members are listed with name, title, outside affiliation (which may include contact information such as address, phone, fax, and e-mail), and biographical information such as date of birth, education, and career, where available.

Please note that Organization Profiles contain the larger offices of an organization and the higher-ranking employees, but not necessarily an exhaustive list of the complete organization. Organization Profiles vary in size. The "Preview" screen will let you know the approximate size of the Profile you are purchasing.

To see a sample Organization Profile, please click here.

What is your E-mail Privacy Policy?
Leadership Directories, Inc. is committed to protecting the privacy of our Leadership Profiles on Demand™ customers. E-mail addresses provided while registering or purchasing Profiles are for the internal use of Leadership Directories, Inc. only and may be used to send promotional e-mails, special offers, or other product news. We do not share, sell, or trade our customers' e-mail addresses with any third party.


  Leadership Profiles on Demand is a trademark of Leadership Directories, Inc.

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